Unable to update vCSA 6.5 to 6.7 – quick fix

October 17, 2018

I am quite busy with keeping my Homelab up to date and I faced strange issue with upgrading vCenter Server Appliance 6.5 to 6.7. The fix is rather easy but let’s identify the issues first.

The first error I noticed was in the vCenter Server Appliance 6.7 Installer.

Here is the installer log.

2018-10-12T14:31:24.377Z - info: installerLogFile: C:\Users\wojcieh\AppData\Local\Temp\vcsaUiInstaller\installer-20181012-163124372.log
2018-10-12T14:31:24.389Z - info: networkLogFile: C:\Users\wojcieh\AppData\Local\Temp\vcsaUiInstaller\network-20181012-163124372.log
2018-10-12T14:31:24.532Z - debug: wizardTitle:  - Stage[1]: Deploy appliance
2018-10-12T14:31:29.639Z - debug: wizardTitle: Upgrade - Stage[1]: Deploy appliance
2018-10-12T14:34:17.291Z - debug: wizardTitle: Upgrade - Stage[1]: Deploy appliance
2018-10-12T14:34:28.653Z - info: getDeploymentType() on source VC:vcsa01.wojcieh.local
2018-10-12T14:34:28.654Z - info: initializing vsphere API connection to vcsa01.wojcieh.local:443
2018-10-12T14:34:28.665Z - info: getDeploymentType() on source VC:vcsa01.wojcieh.local
2018-10-12T14:34:28.665Z - info: initializing vsphere API connection to vcsa01.wojcieh.local:443
2018-10-12T14:34:28.772Z - info: getDeploymentType() on source VC:vcsa01.wojcieh.local
2018-10-12T14:34:28.772Z - info: initializing vsphere API connection to vcsa01.wojcieh.local:443
2018-10-12T14:34:31.254Z - info: vimService apiType: VirtualCenter, version: 6.5.0
2018-10-12T14:34:31.312Z - info: vimService apiType: VirtualCenter, version: 6.5.0
2018-10-12T14:34:31.367Z - info: vimService apiType: VirtualCenter, version: 6.5.0
2018-10-12T14:34:31.385Z - debug: session does not exist: vcsa01.wojcieh.local, 
2018-10-12T14:34:31.385Z - debug: Logging in to vcsa01.wojcieh.local:443 as 
2018-10-12T14:34:31.396Z - debug: session does not exist: vcsa01.wojcieh.local, 
2018-10-12T14:34:31.397Z - debug: Logging in to vcsa01.wojcieh.local:443 as 
2018-10-12T14:34:31.412Z - debug: session does not exist: vcsa01.wojcieh.local, 
2018-10-12T14:34:31.412Z - debug: Logging in to vcsa01.wojcieh.local:443 as 
<strong>2018-10-12T14:34:35.434Z - error: Failed to login to vcsa01.wojcieh.local:443 as : ServerFaultCode: Cannot complete login due to an incorrect user name or password.
2018-10-12T14:34:36.416Z - error: Failed to login to vcsa01.wojcieh.local:443 as : ServerFaultCode: Cannot complete login due to an incorrect user name or password.
2018-10-12T14:34:36.431Z - error: Failed to login to vcsa01.wojcieh.local:443 as : ServerFaultCode: Cannot complete login due to an incorrect user name or password.</strong>
2018-10-12T14:34:46.176Z - debug: Source Host IP address in DOM input value is: 192.168.255.50
2018-10-12T14:34:46.176Z - debug: Source Host IP Value in data model is: 192.168.255.50
2018-10-12T14:34:46.176Z - debug: Source Host IP Value in data model after correction is: 192.168.255.50
2018-10-12T16:00:02.053Z - info: THUMBPRINT(vCenterAppliance): D6:9C:61:5C:25:16:ED:5D:9E:43:02:7C:9C:29:0E:C1:36:7B:BA:B7
2018-10-12T16:00:02.077Z - info: THUMBPRINT(esxiHost): 17:1C:8C:B6:04:2D:FA:35:BA:27:C0:73:8D:36:BE:C4:FF:A5:80:64
2018-10-12T16:00:03.289Z - info: attemptHttpsConnToSourceVc
2018-10-12T16:00:03.351Z - info: login() to source VC:vcsa01.wojcieh.local
2018-10-12T16:00:03.352Z - info: initializing vsphere API connection to vcsa01.wojcieh.local:443
2018-10-12T16:00:04.389Z - info: vimService apiType: VirtualCenter, version: 6.5.0
2018-10-12T16:00:04.433Z - debug: session does not exist: vcsa01.wojcieh.local, administrator@vsphere.local
2018-10-12T16:00:04.434Z - debug: Logging in to vcsa01.wojcieh.local:443 as administrator@vsphere.local
2018-10-12T16:00:04.608Z - info: Logged in to vcsa01.wojcieh.local:443 as administrator@vsphere.local, session: 52b64c24-6604-0973-796e-636e9373aeda
2018-10-12T16:00:04.609Z - info: Login successful to source VC, IP: vcsa01.wojcieh.local
2018-10-12T16:00:04.609Z - info: login() to host managing the source VC:192.168.255.50
2018-10-12T16:00:04.609Z - info: initializing vsphere API connection to 192.168.255.50:443
2018-10-12T16:00:05.459Z - info: vimService apiType: HostAgent, version: 6.7.0
2018-10-12T16:00:05.488Z - debug: session does not exist: 192.168.255.50, root
2018-10-12T16:00:05.488Z - debug: Logging in to 192.168.255.50:443 as root
2018-10-12T16:00:05.528Z - info: Logged in to 192.168.255.50:443 as root, session: 52d39798-8193-779e-cd9a-b0379926c102
2018-10-12T16:00:05.528Z - info: Login successful to host for source VC, IP: 192.168.255.50:443
2018-10-12T16:00:05.528Z - info: sourceVcService: Source VC Version=6.5, minVersion=6, maxVersion=6.7
2018-10-12T16:00:05.529Z - info: Source VC, version: 6.5.0, isOSLinux: true
2018-10-12T16:00:05.529Z - debug: isIp: vcsa01.wojcieh.local: false
2018-10-12T16:00:05.578Z - debug: vcsa01.wojcieh.local: dnsResolve result for IPv4 : undefined
2018-10-12T16:00:05.579Z - warn: DNS is not resolved to IPv4: Error: queryA ENOTFOUND vcsa01.wojcieh.local
2018-10-12T16:00:05.581Z - debug: vcsa01.wojcieh.local: dnsResolve result for IPv6 : undefined
2018-10-12T16:00:05.581Z - warn: DNS is not resolved to IPv6: Error: queryAaaa ENOTFOUND vcsa01.wojcieh.local
2018-10-12T16:00:05.582Z - debug: getVmWithIPFQDN: hostName vcsa01.wojcieh.local is associated with []
2018-10-12T16:00:05.583Z - debug: ips associated with vcsa01.wojcieh.local: []
2018-10-12T16:00:06.009Z - debug: token:undefined, length:25, running total:25
2018-10-12T16:00:06.010Z - debug: vm found by hostName: vcsa01.wojcieh.local
2018-10-12T16:00:06.012Z - info: VM with hostName vcsa01.wojcieh.local: { _type: 'VirtualMachine',
  _moid: '131',
  config: { template: false },
  guest: 
   { hostName: 'vcsa01.wojcieh.local',
     ipAddress: '10.0.0.9',
     net: [ [Object] ] },
  name: 'vcsa01-Clone-2018-09-18 21-33',
  summary: 
   { storage: 
      { committed: 34364994727,
        uncommitted: 223183116382,
        unshared: 34364994727,
        timestamp: 2018-10-12T15:29:50.103Z } } }
2018-10-12T16:00:06.012Z - info: VM Identifier for Source VC: 131
2018-10-12T16:00:06.141Z - debug: initiateFileTransferFromGuest error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-10-12T16:00:06.141Z - debug: Failed to get fileTransferInfo:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-10-12T16:00:06.141Z - debug: Failed to get url of file in guest vm:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-10-12T16:00:06.142Z - error: Error in getting fileData for nodeType. Error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-10-12T16:00:06.142Z - error: Failed to read the nodetype, Error: Failed to authenticate with the guest operating system using the supplied credentials.
2018-10-12T16:00:06.142Z - info: Checking if password expired
2018-10-12T16:00:07.506Z - info: Banner from server, 
VMware vCenter Server Appliance 6.5.0.10000

Type: vCenter Server with an embedded Platform Services Controller


2018-10-12T16:00:07.507Z - info: Connection ready
2018-10-12T16:00:07.521Z - info: STDOUT: date
exit

2018-10-12T16:00:07.989Z - info: STDOUT: Connected to service

2018-10-12T16:00:08.013Z - info: STDOUT: 
    * List APIs: "help api list"
    * List Plugins: "help pi list"
    * Launch BASH: "shell"


2018-10-12T16:00:08.021Z - info: STDOUT: Command< 
2018-10-12T16:00:08.022Z - info: STDOUT: d
2018-10-12T16:00:08.023Z - info: STDOUT: a
2018-10-12T16:00:08.023Z - info: STDOUT: t
2018-10-12T16:00:08.023Z - info: STDOUT: e
2018-10-12T16:00:08.023Z - info: STDOUT: 

2018-10-12T16:00:08.041Z - info: STDOUT: Unknown command: `date'

2018-10-12T16:00:08.042Z - info: STDOUT: Command< 
2018-10-12T16:00:08.042Z - info: STDOUT: e
2018-10-12T16:00:08.043Z - info: STDOUT: x
2018-10-12T16:00:08.043Z - info: STDOUT: i
2018-10-12T16:00:08.043Z - info: STDOUT: t
2018-10-12T16:00:08.044Z - info: STDOUT: 

2018-10-12T16:00:08.134Z - info: Stream :: close
2018-10-12T16:00:08.134Z - info: Password not expired
2018-10-12T16:00:08.136Z - error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-10-12T16:00:08.136Z - info: VCHA is not enabled on the source host
2018-10-12T16:02:04.510Z - info: Log file was saved at: D:\Download\installer-20181012-163124372.log

I checked and I was able to login with my ssh password to vCenter Server Appliance. I wasn’t able to disable root password expiration or even to change the password.

Permission Denied. Set the maximim number of days when the password will expire.Administrator configuration updated successfully

Solution

In order to fix the issue, I logged in to vCSA via SSH and changed the password.

Once the password was changed the vCenter Server Appliance Installer was able to move to the next step.

With over 16 years in the IT industry, I am a seasoned and innovative IT professional with a track record of success. Drawing from my extensive work experience in large and complex corporate environments, I bring knowledge to help customers and businesses achieve their goals with precision, professionalism, and cost-effectiveness. leading vendor certifications have recognized my expertise from AWS, Alibaba Cloud, Google Cloud, VMware, and Microsoft. I am dedicated to contributing to the IT community, as evidenced by my VMware vExpert awards from 2014-2023, including vExpert Pro 2018-2023, vExpert Cloud Provider 2022, and VMware vExpert NSX 2017 Award.